Contact TaiCen Team
Whether you have questions, found a bug, want to suggest a feature, or are interested in business partnerships, we read and reply to every message.
Primary Support Email
Our primary channel for the fastest response
taicen.app@gmail.com
Website
Primary homepage and learning portal
www.taicens.com
Data Request & Privacy
For personal data updates or deletion requests
taicen.app@gmail.com
Frequently Asked Questions
Frequently Asked Questions
I forgot my password, what should I do?+
Go to the login page and click 'Forgot Password'. The system will send an OTP email to verify your identity, allowing you to reset your password immediately.
How do I cancel my premium subscription?+
Send an email specifying your registered account email to taicen.app@gmail.com. We will process your cancellation and any eligible refunds within 3 business days.
Can I suggest adding a new language?+
Absolutely! Send us a message via this form or email us with the topic 'Suggest a Feature'. Our team will review it for our roadmap.
Why am I still seeing ads after upgrading to Premium?+
Please try logging out and logging back in. If the issue persists, send a screenshot of your screen to taicen.app@gmail.com, and we will resolve it immediately.